A pre-post comparison of service operational efficiency and patient satisfaction under open access scheduling
Parente, D. H. P., M. B.; Barber, J. C. (2005). A pre-post comparison of service operational efficiency and patient satisfaction under open access scheduling. [Journal Article]. Health Care Manage Rev, 30(3), 220-228. doi: 00004010-200507000-00006 [pii]
Three benefits of Open Access scheduling are tested pre- and postimplementation. Open Access improved operational efficiency, decreased number of days between appointment scheduling and being seen by a physician, and allowed more patients to see their primary care physician. Finally, results indicated that there was no significant difference in patient satisfaction.