A stochastic overbooking model for outpatient clinical scheduling with no-shows
2008
IIE Transactions
9
40
820-837
Policy
Yes
No
http://dx.doi.org/10.1080/07408170802165823
In this paper a stochastic overbooking model is formulated and an appointment scheduling policy is developed for outpatient clinics. The schedule is constructed for a single service period partitioned into time slots of equal length. A clinic scheduler assigns patients to slots through a sequential patient call-in process where the scheduler must provide each calling patient with an appointment time before the patient's call terminates. Once an appointment is added to the schedule, it cannot be changed. Each calling patient has a no-show