A simulation-based study of a nhs walk-in centre
2004
Journal of the Operational Research Society
2
56
153-161
Journal_Article
Dental_Service||Outpatient_Clinics
Simulation_Discrete_event_simulation
Tactical
Yes
Yes
Article Link
Ashton, R. H., L.; Brandreth, M.; Worthington, D.; Cropper, S. (2004). A simulation-based study of a NHS Walk-in Centre. [Journal Article]. Journal of the Operational Research Society, 56(2), 153-161.
This paper describes a simulation-based project to help North Mersey Community National Health Service Trust to design and plan the operation of a NHS Walk-in Centre. The simulation model developed of this multi-service facility was used to facilitate managers and health professionals to recognize existing problems and potential future problems, and to investigate ideas for their 'solution'. In the fast-moving NHS where initiatives to improve access, such as walk-in centres, are a recent development and where no two centres are the same, ideas for best practice borrowed from elsewhere can be quickly tested for suitability in the local situation.