Using simulation modeling to improve patient flow at an outpatient orthopedic clinic
2011
Health Care Management Science
2
14
135-145
Journal_Article
Outpatient_Clinics||Personnel_Planning_and_Scheduling
Simulation_Discrete_event_simulation
Tactical
Yes
No
Article Link
Rohleder, T. L., Peter; Bischak, Diane; Duffy, Paul; Hendijani, Rosa. (2011). Using simulation modeling to improve patient flow at an outpatient orthopedic clinic. [Journal Article]. Health Care Management Science, 14(2), 135-145. doi: 10.1007/s10729-010-9145-4
We report on the use of discrete event simulation modeling to support process improvements at an orthopedic outpatient clinic. The clinic was effective in treating patients, but waiting time and congestion in the clinic created patient dissatisfaction and staff morale issues. The modeling helped to identify improvement alternatives including optimized staffing levels, better patient scheduling, and an emphasis on staff arriving promptly. Quantitative results from the modeling provided motivation to implement the improvements. Statistical analysis of data taken before and after the implementation indicate that waiting time measures were significantly improved and overall patient time in the clinic was reduced.