The impact of overbooking on primary care patient no-show
2013
IIE Transactions on Healthcare Systems Engineering
3
67
147-170
Policy
No
No
http://www.tandfonline.com/doi/abs/10.1080/19488300.2013.820239
Overbooking has been widely adopted to deal with primary care?s prevalent patient no-show problem. However, there has been very limited research that analyzes the impact of overbooking on the major causes/factors of patient no-show and most importantly, its implications on patient no-show. In this paper, we take a novel approach and develop a game-theoretic framework (with queueing models) to explore the impact of overbooking on patient no-show through its effect on two important factors shown to affect no-