A performance measurement framework combining DEA and balanced scorecard for the UK health sector
2011
International Journal of Operational Research
3
12
257-278
NA
NA
Balanced scorecard (BSC) and data envelopment analysis (DEA) are two popular performance measurement tools for measuring performance of organisational units. However, several shortcomings of the two tools have also been highlighted. A BSC readily provides complex business information to managers at a glance and facilitates improved decision-making. However, BSC in its original form does not include any objective methodology, and when many perspectives are considered in the BSC framework with several measures in each perspective, the ability of managers to comprehend the huge volume of information becomes limited. W